If there is a history of your payment method declining during pre-order processing and we receive no response from you, all open orders will be cancelled and your LTS account will be permanently closed as this is in violation of our pre-order cancellation policy. After contacting you, we will wait 48 hours for a response before canceling your order. Please ensure that the best email address is provided for your order so that we can contact you if there are any issues with your payment. In the event that we attempt to process your order and it declines, we will notify you via email. I also heard that they send you a heads up a few days before they charge you, but I have never gotten one, personally. But you can change the payment method at anytime until that happens. We will assist you with the next steps in securing your pre-order. They charge automatically when it reaches their warehouse they dont send an invoice that you manual pay. We know that some pre-orders can take over a year to be released, and many things can change in this time! So, to avoid any risk of losing your pre-order, please let us know right away if your original payment method changes or expires. The wait tends to be worth while as their customer service is pretty great. Import items can sometimes be weeks or longer after retailers from Japan get them. Your order seems like it's domestic stuff so I can't imagine it'll be long. Your order will not be processed until all items have arrived and the entire order can be fulfilled. BBTS is an excellent retailer but they are fairly 'notorious' for getting things late. store credit, in which case the cancelation fee is waived. ![]() These orders will adhere to our previous $0 down pre-order policy. When Do You Charge For Pre-Orders We charge for Pre-Orders in full when the. If there are any issues with your payment method, you will be notified via email, and action will be required within 48 hours to secure your order. We appreciate your understanding and cooperation.All orders are charged immediately after checkout. No future orders will be accepted from you. Please be advised that repeat pre-order cancellation during or after the estimated Pre-Order release month including cancellations due to payment issues are in direct violation of our pre-order cancellation policy and will lead to all orders and LTS account being permanently closed. Our Support Team is available to assist you during normal business hours and are here to answer any questions, as we know many items have been continually delayed by the manufacturer and/or supplier(s). Refunds for Pre-Orders Returning a Brand-New Product Cancellation Requests Return/Exchange Product Exclusion Store Pick Up. We kindly ask that you Submit A Request for any cancelation requests or other concerns, so that our Support Team can assist you directly. This is not reversible, as chargebacks are considered forced cancelations and are ultimately in violation of our pre-order policy. These types of cancelations can result in your other orders being canceled and your LTS account being permanently closed. If we receive a chargeback for your order in error or otherwise, your order will automatically be canceled. Please Submit A Request for assistance with canceling these pre-orders. These orders will follow our previous hassle-free cancelation policy and are eligible to be canceled and/or refunded if paid for up until the expected release month of the item. 'Pending Pre-Orders' are pre-orders that have no been paid yet. We apologize for any inconvenience.Īll sales will be final after the estimated release date, no refunds or return options will be available. ![]() ![]() Unfortunately, due to card processor limitations, if the cancelation is requested later than 90 days from the original transaction date, we will have to submit the refund back to you by PayPal. If your order was placed on or after this date, a 5% fee will be applied to the total refund if the cancelation is requested later than 90 days from the original transaction date. A full refund will be provided if your order was placed prior to. Please note that we do not offer a wholesale program the prices on our. Pre-order items : These orders can be canceled anytime prior to the estimated Pre-Order month listed for the item if the order has not been shipped yet. Yes You are more than welcome to place an order and ship directly to your own store. If you have already received a tracking number, we will not be able to cancel the order. In-Stock Items : These orders can be canceled as long as they have not been shipped yet. To cancel an order, please Submit A Request, and our team will be happy to assist you.
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